American Airlines Center Fan Visitor Guide [Dallas]


Sportsfanfocus.com has no affiliation with American Airlines Center or any events hosted at this facility (info)

American Airlines Center currently serves as the home arena for the Dallas Mavericks and the Dallas Stars. There are certain policies and procedures you will want to be aware of beforehand, as well as arena gate and parking lot locations for easy entrance.

In this article we will discuss:

  • What to bring to American Airlines Center for a Game
  • Can You Buy Tickets at American Airlines Center?
  • American Airlines Center Gate Information
  • How to Park at American Airlines Center
  • Does American Airlines Center Take Cash?

What to Bring to American Airlines Center for a Game

If you are going to an NBA or NHL game, planning ahead is always important. Below is a list of things you might need to bring, and you will want to make sure you are complying with any security protocols the stadium has:

  • Stadium Approved Bag – If you have a bag, make sure it is approved. Most types of bags are not approved. There are exceptions for small bags that meet certain size requirements, and there are also exceptions for certain types of medical and parental bags. This is where you can read more about approved bags for American Airlines Center.
  • Reserved Parking – Purchasing a parking pass in advance can help reduce hassle on gameday. However, there are parking options near the arena that allow you to pay on site. This is where you can learn more about parking options.
  • Cashless Payment – American Airlines Center is a cashless environment, so be sure to plan accordingly (learn more).
  • Noise-Canceling Headphones – Stadiums can get very loud, and noise-canceling headphones may be needed.

American Airlines Center Ticket Information

Yes, you can buy purchase tickets at the arena, but only as long as supplies last. The main ticket office at the American Airlines Center is located on the northeast side of the arena at the corner of N Houston Street and All Star Way (view).

Tickets can also be purchased online by clicking here. If the event is sold-out, you will need to use online ticket brokers like Ticketmaster, StubHub, or Vivid Seats to purchase tickets.

To learn more about each team, visit our ticket resources linked below:

American Airlines Center Mobile Tickets

As of this year, American Airlines Center uses digital, mobile tickets. This means that even if you purchase a ticket at the arena, you will receive a mobile ticket for entry.

If you do not have a smartphone, it would be best to contact the ticket office and let them advise you on how to proceed. This is where you can view the contact information for American Airlines Center.

Because tickets are digital, be sure to have your phone fully charged when you leave for the game. It’s also important to download your tickets in advance of the game (if possible) in case there is limited cellular service in the vicinity of arena.

This is where you can learn more about American Airlines Center Mobile Tickets.

American Airlines Center Gate Information

American Airlines Center has four main public gate entry points. These four main public gates are listed below:

To read more about the location of entry gates, visit our American Airlines Center Gate Guide.

How to Park at American Airlines Center

These are the two basic options you have when parking at American Airlines Center:

  • Use an American Airlines Center controlled parking lot or garage.
  • Use a nearby public parking lot that might be cheaper, but will require a longer walk.

If you wish to drive up and pay on site, yes, some of the American Airlines Center controlled parking lots do allow you to pay on site (credit and debit card only). However, reserving a spot in advance always helps reduce hassle on gameday.

To see a list and location of popular parking lots, visit our article that discusses parking at American Airlines Center.

There are also several large public parking lots south of the arena that are not controlled by American Airlines Center and are instead operated by private parking companies. Do not expect the public parking lots to be free. Usually the public parking lots cost in the $7-$12 range, but prices can vary by lot.

To read more, visit our parking guides listed below:

Does American Airlines Center Accept Cash Inside the Stadium?

American Airlines Center does not accept cash inside the stadium. American Airlines Center does accept debit and credit cards, including major contactless and mobile payment methods. They also have a Cash-to-Card ReadySTATION® kiosk that allows you to change cash into prepaid cards (source).

American Airlines Center Contact Info

This website (sportsfanfocus.com) has no affiliation with the American Airlines Center, the Dallas Mavericks, the Dallas Stars, the NBA, the NHL, or any of the events hosted at this facility.

Any information is provided “as is” with no guarantee of completeness, meaning much of this information is subject to change, and although we do our best to keep these guides updated, we can’t guarantee accuracy at all times. For all official information, we urge you to contact American Airlines Center staff. Contact information is below:

  • American Airlines Center View Contact Information
  • Dallas Mavericks View Contact Information
  • Dallas Stars View Contact Information

Paul Johnson

Paul has been with us from our beginnings. He focuses on a wide range of sports, including NFL, NBA, MLB and golf.

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