Can You Buy Browns Tickets at the Stadium? (2021 info)


If you are planning to attend a Cleveland Browns game at FirstEnergy Stadium and don’t yet have tickets, you might be wondering about your options. Can you buy Browns tickets at the stadium gate?

Update: Yes, you can buy Browns tickets at the stadium, but only as long as supplies last. That said, for reasons we discuss below (like sellouts, lines, etc), many fans choose to buy their tickets online before they go to the game. I like to use Vivid Seats because they show me what my view from the seats will look like prior to purchase. You can use our promo code FANFOCUS10 to get $10 off orders over $100 at Vivid Seats. Click here to view Browns tickets available at VividSeats.com (affiliate link takes you to vividseats.com).

Vivid Seats has a 100% Buyer Guarantee where they will make sure your tickets are safe and secure. If there are tickets available to purchase on game day, they will be at the Browns Ticket Office that is located on the south side of FirstEnergy Stadium between the Key Bank Club and the Browns Pro Shop.

Buying NFL tickets online can help simplify the process and remove some of the annoyances and risks that come from trying to buy tickets at the stadium. In this article, we discuss how to buy Browns tickets at FirstEnergy Stadium, and what your other options might be.

***Sportsfanfocus.com has no affiliation with the Browns or NFL. This article is to serve as a helpful resource for fans. If you wish to contact the Browns via phone or other method in regards to purchasing tickets through the Browns official website, or have them instruct you on how to proceed, you can view that information here.


Buying Browns Tickets at the Stadium

Can You Buy Browns Tickets at FirstEnergy Stadium?

Yes, as we discussed earlier, you can buy Cleveland Browns tickets at the stadium, but only if there are tickets available. If there are tickets available to purchase on game day, they will be at the Ticket Office that is located on the south side of FirstEnergy Stadium between the Key Bank Club and the Browns Pro Shop (view).

It is important to understand, if you are hoping to walk-up and buy tickets at FirstEnergy Stadium for a game that same day, you likely won’t have any luck. Very rarely are there tickets available at the stadium on game day. 

The Cleveland Browns sellout very frequently.  Therefore, if you wait to buy tickets at the game, you will likely miss out. Buying your tickets in advance, if possible, is always best. Click here to view Browns tickets available at Vivid Seats (affiliate link takes you to VividSeats.com).

If you are hoping to buy tickets for games in the future, you do have the option to search on Vivid Seats or some other online ticket broker. If you want to try to buy through the Browns Ticket Office, my advice is to reach out to them via phone or internet.

The ticket office at FirstEnergy Stadium is open Thursday through Saturday from 10:00 am to 2:00 pm for home games on Sunday’s, and Tuesday through Wednesday from 10:00 am to 2:00 pm Eastern Standard Time for home games on Thursday.

The Ticket Office is also open on game days from 9:00 am until halftime.  Click here to view Cleveland Browns information on how to contact the Browns about their box office.

Issues with Buying Browns Tickets at the Stadium

Here are a few risks and annoyances you will want to consider if you are planning on buying Browns tickets at the gate.

  • Sellout – This is the big one. As we mentioned above, Browns games frequently sellout. Walking up and buying tickets at FirstEnergy Stadium on game day likely won’t work. But even though the games sell out, that doesn’t mean you can’t get tickets. It does mean you’ll likely need to use a ticket broker, like Vivid Seats, that sells aftermarket tickets (fan-to-fan). If you choose instead to wait and try to buy tickets at the stadium, you will probably miss out. Buying online in advance is advised.
  • Options – You also may find that even if there are tickets left for purchase that you don’t like any of the available seats or prices, especially if you are going to the game with a group of people. Buying online allows you to browse before you go, and find something that works for you. 
  • Ticket Lines – Be prepared, waiting in line is a possibility if you choose to buy at the stadium. The overall wait can obviously fluctuate depending on the specific circumstance, and may be relatively short for some games. But a wait is possible.
  • Convenience – When you buy at the stadium, you will have to abruptly choose your seats while standing at the front of a line. Depending on the length of the line behind you, this may make you feel rushed when choosing where to sit. Buying online allows you to take as much time as needed to choose your seats and price.
  • Arrival Time – If you are planning to buy Browns tickets at the stadium gate, even if it is for a game in the future, you should probably budget in an extra 15-30 minutes to your arrival time. In many circumstances, the wait could be less than this, but preparing and leaving earlier is wise.

Best Online Site for Browns Tickets

There are many places to buy Browns tickets from online, but I prefer Vivid Seats because of the 100% Buyer Guarantee, their digital platform, and their loyalty program. They also have a great app for phones to use that gives you access to digital tickets. Digital tickets are nice, as they can be scanned at the gates making them contactless. Click here to view Browns tickets available at Vivid Seats (affiliate link takes you to VividSeats.com) .

Buying tickets online can be a bit scary when it comes to giving out your information, which is why Vivid Seats has their 100% Buyer Guarantee program. The program is designed to give you security and peace of mind when you are buying tickets online. Here is all that comes with the 100% Buyers Guarantee program:

  • Hassle Free Customer Service
  • Private and Secure transaction (no selling or sharing your information to brokers)
  • Tickets Delivered before the Event Guaranteed or Money Back
  • Valid and Authentic Tickets or money back
  • Accurate Order Guarantee (your tickets will be identical, comparable, or better than your order or money back)
  • Money Back Guarantee for Cancelled Events

Not only do they make sure your are satisfied and your transactions are secure, but they also have a very user-friendly platform. When you go to purchase tickets, they show you exactly where the seats are on the stadium map. They also give you an actual picture view from those seats.

Vivid Seats Loyalty Program

As mentioned, Vivid Seats has a great loyalty program. Depending on how much you spend, you can earn up to 9% cash back on any purchase you make with them. Not only do you get an incredible 9% cash back if you reach “HOF” status, you will also get access to special VIP events and other additional perks. You can see more details here.

Of course, you can always contact the Browns and see if they have tickets available, but often times buying through Vivid Seats gives you a wider range of tickets and prices to choose from anyway. If there are no more tickets available through the Browns official website, the best place to buy Browns tickets online is Vivid Seats. 

The difference between buying from Vivid Seats versus buying directly from the team is Vivid Seats is a secondary ticket marketplace, meaning fan-to-fan. As mentioned, usually online ticket brokers like Vivid Seats will have a lot more tickets available and options to choose from.

There are, of course, other fan-to-fan ticket sites out there besides Vivid Seats that will also work just fine (like Stubhub). But I like to use Vivid Seats to take advantage of their 100% Buyer Guarantee and loyalty program. Click here to browse through Browns tickets on Vivid Seats to see what seats are available, and what prices (affiliate link takes you to VividSeats.com).

The NFL has partnered with Ticketmaster as the preferred primary ticketing partner.  Ticketmaster also has an online platform called Ticket Exchange, which is also a very popular fan-to-fan platform that competes with Vivid Seats.


Cleveland Browns Ticket Information

FirstEnergy Stadium Ticket Office Hours

Ticket Office Hours: The ticket office at FirstEnergy Stadium is open Thursday through Saturday from 10:00 am to 2:00 pm for home games on Sunday’s, and Tuesday through Wednesday from 10:00 am to 2:00 pm Eastern Standard Time for home games on Thursday. The Ticket Office is also open on game days from 9:00 am until halftime.

Click here to view Cleveland Browns information on how to contact the Browns about their box office.

Where is the Ticket Office at FirstEnergy Stadium?

Ticket Office Location: The Browns Ticket Office on game days on the south side of FirstEnergy Stadium between Key Bank Club and the Browns Pro shop (view).

You can also contact the Browns Ticket Office via phone or email for more information on purchasing tickets at the stadium or through the Browns website (info).

Where is Will Call at FirstEnergy Stadium?

Will Call Location: The Will Call windows at FirstEnergy Stadium are located at the Browns Ticket Office on the south side of FirstEnergy Stadium between Key Bank Club and the Browns Pro Shop (view).  Will Call windows will open approximately 3 hours before kickoff on game day. 

To retrieve tickets from will call at FirstEnergy Stadium, you will need to bring a valid photo ID.  For further information regarding will call my advice is to contact the Browns directly.

General FirstEnergy Stadium Information

FirstEnergy Stadium opened in 1999, and is currently the home of the Cleveland Browns.  FirstEnergy Stadium is an open-air stadium, so you will need to prepare to face the elements when you go to a Browns game.  It seats roughly 67,895 fans for Browns game days.

FirstEnergy Stadium is home to the famous “Dawg Pound”.  The Dawg Pound is in the east end zone at FirstEnergy Stadium and is home to some of the rowdiest fans in the NFL. 

The Dawg Pound originated from two Browns teammates during a training camp in the 1980’s creating a game to get the defense to apply more pressure on the offense in practice. The defensive players would bark like dogs when they would make a play. 

It took on a life of its own after the first game of the season (source).  If you are going to a Browns game, while you may not get tickets in the “Dawg Pound”, you certainly need to check it out before you leave.

Other Ticket Resources

For information purchasing tickets at other NFL stadiums, view our resources linked below:

Where to Buy Browns Tickets Online?

As mentioned above, I believe the best place to buy Browns tickets online is Vivid Seats. There are, of course, other fan-to-fan ticket sites out there besides Vivid Seats, but my recommendation is to stick with Vivid Seats as much as possible to take advantage of their 100% Buyers Guarantee and loyalty program. Click here to browse through Browns tickets on Vivid Seats to see what seats are available, and what prices (affiliate link takes you to VividSeats.com).

As we discussed earlier in the article, you also have the option to buy tickets from the Browns via phone or through their official website while supplies last. To learn more, click here

Joshua Lloyd

Joshua is lead content creator for basketball and golf at Sports Fan Focus. Golf is a passion of his and he enjoys both playing and watching golf in his spare time. To read more about Joshua, visit the SFF About Us page.

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